About Knoativ
Meaningful experiences, built for
retail.
We enable retail brands to create
meaningful customer experiences.
Salesforce
Twilio
Zendesk
Microsoft Teams
Dynamics 365
Trusted & integrated by leading enterprises
What We Do
Knoativ is the AI Customer Experience Platform for retail.
We help brands know their customers, sell to them as one brand, and serve them at every turn, so every interaction feels like part of one meaningful experience, not three disconnected ones.
The identity a customer builds with us in one moment carries into
the next, whether that's a purchase, a browse, or a call.
We come as software and a partner, not software alone. Our services team assesses, builds and operates each solution alongside you, so adoption is never something you're left to figure out.
Our Story
Meaningful experiences start with knowing your customer.
The more places a retail brand sells, the harder that gets, so we help them close the gap: recognize every customer, and turn anonymous buyers into known, loyal ones. We call that identity-led growth, the foundation everything else here is built on.
Retail brands were being asked to choose between two compromises: stitch together separate point tools and live with an experience that never feels like one brand, or bend a horizontal suite to fit retail, when it was never built for retail at all. We built Knoativ as the better option, a platform built for retail from the ground up, not adapted from something else.
Knoativ brings three things together on one shared view of the customer: commerce, so web, app and store feel like one brand, not three; loyalty, so a brand knows and keeps the customers it already has; and AI voice, so every call and chat becomes an opportunity, not just another ticket.
Each works alone, and each gets stronger for having the other two beside it. Our services team assesses, builds and operates the platform alongside you, so adoption never falls entirely on your own team to figure out.
“Every product we offer plays a part in creating a meaningful customer experience, and that experience is what compounds into the growth every retail brand is chasing.”
Driven by Our Values
01
Deliver Awesome Experiences
For clients, partners and our own team alike, we bring clarity,
efficiency and a human touch to everything we do.02
Be A Catalyst for Growth
We build an environment where growth is inevitable, for team
and clients alike, with the support and tools to reach further.03
Embrace Change
as OpportunityWe treat every challenge as a chance to innovate, turning uncertainty into a driver for
growth and learning.04
Champion Curiosity
Asking “what if” isn't just welcomed here, it's core to how we solve problems and drive human-center innovation.
05
Own The Journey
We stay fully engaged and accountable, while making room to reflect and recharge, so creativity and growth stay sustainable.
Knoativ by Numbers
92%CSAT
25%More Repeat Orders
60%Lower cost to serve
20%Higher customer
retention30%Higher customer
lifetime value25%More YoY revenue
growth
Ready to create a meaningful
customer experience?
We're growing alongside the retail brands we work with, and we'd like to help build yours next.