One brand. Three different experiences.
Web, app and store run on separate systems, so the journey never feels the same twice.
52%Inconsistent journeys
ExperienceFragmented
AI Customer Experience Platform for Retail
Make every
customer
feel
known.
Knoativ is the AI-powered retail CX platform that turns anonymous buyers into known, loyal customers who buy more, return more often, and cost less to serve, through commerce, loyalty, and AI voice.
Salesforce
Twilio
Zendesk
Microsoft Teams
Dynamics 365
Trusted & integrated by leading enterprises
Where the Experience Gets Lost
Disconnected systems, fragmented journeys, and rising service costs create friction that customers feel and brands pay for.
Thousands of purchases. Not one relationship.
Every transaction closes, but nobody remembers the customer behind it.
0%Known customers
Lost potentialHigh
Growing fast. Falling behind on service.
Costs keep climbing while satisfaction keeps slipping.
+32%Cost to serve
SatisfactionLow
Customers Remember Experiences,
Not Transactions
Customer experience only works when every part of the journey knows the same customer.
Knoativ connects commerce, loyalty and service into one system that does exactly that.
Point tools leave the experience in pieces. Horizontal suites weren’t built for retail.
This is Knoativ’s AI-powered retail platform.
CommerceCart recovered
LoyaltyPurchase rewarded
AI VoiceCall resolved
CommerceSmart cart recovery triggers in real-time
LoyaltyPurchase instantly recognized & rewarded
AI VoiceInbound calls resolved instantly without wait
One platform. One experience.
This is what a customer experience platform for retail looks like, end to end:
Ordered from appPicked up from storeSynced cart on web
Mobile
In Store
In WebSell as
One Brand
Every channel connected.
Every cart recovered.
25%Lower Cart
Abandonment
25%Higher Omnichannel Conversion
32%Revenue
Growth
Know your Customer
Every buyer known.
Every purchase rewarded.
30%Higher Customer Lifetime Value
22%Higher Repeat Purchase
18%Higher
Retention
NEED HELP? WE’VE GOT YOU COVERED
Calling MetricsReal user performance metrics from your visitors
Used MinutesUsed minutes this monthTotal Call MadeCall minutesServe and
Convert
Every call answered.
Every call an opportunity.
60%Lower Cost
to Serve
85%Resolved without
a Handoff
35%Lower Cost per
Resolved Contact
The outcome
Higher customer satisfaction, stronger loyalty, and measurable business growth, driving higher CSAT and NPS across every customer touchpoint.
More satisfied
customers
Stronger
loyalty
Measurable
business growth
See AI Work Across the Journey
The same intelligence that recovers an abandoned cart also triggers the next loyalty offer and resolves a call. This is what makes it a customer experience platform, one intelligence, not separate tools.
One AI, acting across commerce, loyalty and service, on your own customer data, driving both revenue and efficiency.
Built for retail, run with you
Purpose-built for retail. Knoativ is the retail CX platform backed by a team that assesses, builds, and runs it with you.
Assess
Digital optimization readiness and AI excellence, so you know where the gaps are before you build.
See how we assessBuild
Product development, systems integration, and CRM, so the platform fits into how you already work.
See how we buildOperate
Loyalty program design and campaign operations, so a lean team gets enterprise results.
See how we operateCertified Trust & Integrations
200+ integrations
SOC 2 Type II
GDPR Compliant
Real results, at scale
See what happened when retail brands put this to work.
A leading grocery retailer builds loyalty that scales with every shopper
10M+Loyalty members and growing
78%Buyer registration rate
A Fortune 500 retailer turns service
calls into savings
60%Lower cost to serve
85%Resolved without a handoff
Ready to make every customer
feel known?
Transform your loyalty, service, and commerce operations into a single cohesive experience.
Frequently asked questions
An AI customer experience platform for retail brings loyalty, commerce and service together on one system, so a retail brand can recognise a customer, sell to them consistently across every channel, and serve them with AI voice, instead of running separate, disconnected tools.
No. It acts across service, loyalty and commerce on the brand’s own customer data, driving both revenue and efficiency.
Most programs reward transactions blindly. This recognises the customer and grows their lifetime value across the lifecycle.
No. It cuts cost on inbound and also makes outbound calls that win customers back, turning service into a revenue channel.
Yes. Knoativ Services designs, builds and operates it with you, so value doesn’t depend on your headcount.