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Knoativ

Retail customer experience software for grocery & large-format

Built for Grocery.
Built to Know
Every Shopper.

Knoativ is retail customer experience software that turns millions of anonymous baskets into known, rewarded members.

Request a DemoSee the Grocery Results
A shopper with a full trolley chatting with a cashier at a supermarket checkout

Where Grocery Experience Gets Lost

Till, app and phone each show the shopper as unknown

Known baskets, unknown shoppers

Shoppers buy every week, but the till, the app and the phone each see a stranger.

Reward cost bars rising above the margin line

Thin margins, real reward costs

Grocery economics leave no room for generic points, and finance can't model what it's costing them.

Call volume spiking 3 to 5 times above baseline

Peaks you cannot hire against

Seasonal spikes push call volume 3 to 5x above baseline, and the phone line breaks first.

The same product shown in stock in store, low in the app and out of stock for delivery

One brand, three answers on stock

Store, app and delivery run on separate systems, so "in stock" depends on where you look.

Grocery Runs on Frequency, So It Runs on Recognition

A weekly shopper hands you fifty chances a year to learn who they are. Recognition is what turns that frequency into margin.

Three app screens merging into one member card linked to a single shopper

One shopper, one record

The member scanned at the till is the one the app and the AI recognise.

A shopping basket of groceries tagged with SKU and price labels

Built for baskets

Loyalty, commerce and AI voice on one platform, designed around SKUs, baskets and till receipts.

Three separate databases merging into one customer database

Not three databases

Point tools split the shopper three ways. Horizontal suites were never built for the shop floor.

What Grocery Retailers Run on Knoativ

One grocery retail software platform, three jobs it does at basket level

A shopper paying with her loyalty app at a grocery checkout

78%buyer registration

01Know every shopper

Real-time accrual at basket and SKU level, a no-code segment builder your marketing team runs without IT, and a supermarket loyalty program funded to grocery margins with expiry and breakage the CFO can forecast.

10M+loyalty members

$41M+loyalty attributed sales

Explore Valus Loyalty
A store associate scanning shelf stock in a supermarket aisle

25%higher omnichannel conversion

02Sell as one brand

One inventory view, one shopper profile and one set of promotions across store, app and delivery, so a grocery ecommerce platform and the shop floor finally agree on price and availability.

25%lower cart abandonment

25%higher omnichannel conversion

Explore LyraCX Commerce
A shopper on the phone in a busy, festively decorated supermarket

85%resolved without a handoff

03Serve the peak

AI voice and website chat resolve the repetitive majority end to end, in Arabic, English and 40+ languages: where-is-my-order, store and stock questions, points balances and returns, with clean escalation to a person when it matters.

60%lower cost to serve

85%resolved without a handoff

Explore WiseRep AI

What Changes with Knoativ

Before Knoativ

High-frequency baskets, no identity attached

After Knoativ

Every basket scan names a member

Before Knoativ

Reward cost and liability finance can't model

After Knoativ

Margin-funded rewards, finance can model them

Before Knoativ

Volume spikes 3 to 5x, no way to staff against them

After Knoativ

AI handles the repetitive volume, no seasonal hires

Built for Retail, Run with You

Department store software and hypermarket software projects usually stall on capacity, not on capability. Knoativ Services assesses where the gaps are, builds the integration into your existing POS and e-commerce stack, and operates the loyalty program with your team, so a lean marketing function still gets enterprise results.

Your stack connects into Knoativ, which runs Commerce, Loyalty, AI voice on one customer record.
POSE-commerceKlaviyoOracleShopify Plus
Knoativ
One customer record
CommerceLoyaltyAI voice
200+

Integrations

GDPR · SOC 2 Type II

Compliance

Cloud · On-Premise

Deployment

In-region data residency

Data

Proof at Grocery Scale

A shopper with a basket of fresh produce paying at a staffed grocery checkoutCustomer story

Leading GCC grocery group

One of the region's largest grocery groups runs its loyalty program with us, turning anonymous baskets into known, rewarded members.

26%

redemption rate, up from 18%

Real time

basket-level rewards

A shopper scanning groceries at a self-checkout in a hypermarketCustomer story

National hypermarket chain

A national hypermarket chain runs its loyalty program with us end to end, holding service levels through the region's highest seasonal peaks.

73%

of AI churn flags convert to a purchase

National

scale, fully managed

More on Grocery Customer Experience

LyraCX Commerce checkout on a laptop and phone

LyraCX Commerce

One stock and promotion view across store, app and delivery.

Explore LyraCX Commerce
Valus Loyalty app showing a points balance

Valus Loyalty

Real-time rewards on the actual basket, at SKU and category level.

Explore Valus Loyalty
WiseRep AI dashboard on a laptop

WiseRep AI

Order, stock and points questions answered through the seasonal peak.

Explore WiseRep AI
For grocery & large-format retail

Ready to know the shoppers you already serve?

See how one platform turns anonymous baskets into known, rewarded members.

Request a DemoTalk to Sales
  • 10M+ loyalty members
  • 200+ integrations
  • SOC 2 Type II

Frequently Asked Questions

Retail customer experience software for grocery brings loyalty, commerce and customer service onto one platform so a supermarket or hypermarket can identify the shopper behind each basket, show the same stock and promotions across store, app and delivery, and resolve routine calls automatically, instead of running three disconnected systems that never share the same customer record.