Omnichannel customer experience platform for specialty retail
Known Online.
Anonymous In Store.
Not Anymore.
Knoativ is the omnichannel customer experience platform that unifies identity across web, app and store, and lifts repeat purchase and lifetime value.
Where the Journey Breaks
Known online, a stranger in store.
A rich profile on the website, but no identity at all when the same customer walks into the store.
Big baskets, long silences.
Higher basket values mean fewer visits, and the months in between are when the relationship goes quiet.
Tiers that stall at entry.
Most members stall at entry level, see no progress, and stop changing behaviour.
Specialist calls, generalist queues.
Sizing, warranty and returns questions need real answers, faster than a trained team can give them.
One Customer, Not One Channel Each
Specialty retail sells on advice, fit and after-sales. All three depend on remembering the person.
One record, every channel
One customer record shared by every channel, not three separate systems bolted together.
Recognised end to end
Browsed on the app, rewarded at the till, recognised again on the call about the return.
Not another point tool
Point tools each hold a fragment of the customer. Suites can't unify them fast enough.
What Specialty Retailers Run on Knoativ
Omnichannel customer experience software across the whole journey
30%higher customer lifetime value
01Unify the identity
Omnichannel transaction capture ties store, web, app and kiosk purchases to one profile, then no-code live segments and AI win-back re-engage the customers who have gone quiet, with tiers that give real-time progress nudges instead of stalling.
30%higher customer lifetime value
22%higher repeat purchase
25%lower cart abandonment
02Sell as one brand
Omnichannel commerce with one inventory view, one profile and synced promotions, plus an AI checkout that recovers the carts a disjointed stack loses. This is the omnichannel retail platform layer for brands whose channels each work but do not feel like one brand.
25%lower cart abandonment
32%revenue growth
85%resolved without a handoff
03Resolve the specialist call
AI voice and website chat handle omnichannel customer service end to end across sizing, order status, warranty and returns, in 40+ languages, and escalate to a person with full context when the question genuinely needs one.
85%resolved without a handoff
35%lower cost per resolved contact
What Changes with Knoativ
Before Knoativ
Known online, anonymous in store
After Knoativ
One profile, every channel
Before Knoativ
Long gaps, every campaign needs an analyst
After Knoativ
Live segments, AI win-back, no IT
Before Knoativ
Service doesn't know what was bought
After Knoativ
Voice and chat read the same order record
Built for Retail, Run with You
Fashion retail software, beauty and electronics stacks accumulate, not consolidate, one tool per channel, four partial views of the same customer. We integrate into what you run and operate it with your team.
Because this is one platform, not assembled omnichannel software, the customer record, inventory and conversation history are the same objects everywhere, consistency point tools can't match.
Integrations
Compliance
Deployment
Data
More on Omnichannel Customer Experience
LyraCX Commerce
One inventory and one promotion set across store, web and app.
Valus Loyalty
One customer profile every channel reads, with tiers marketing runs itself.
Ready to make every channel
feel like one brand?
See how one platform recognises the same customer online, in store and on the phone.
- 40+ languages
- 200+ integrations
- SOC 2 Type II
Frequently Asked Questions
An omnichannel customer experience platform is a single system that recognises the same customer across store, web, app and service, and acts on that recognition. It unifies loyalty, commerce and customer service on one customer record, so identity, inventory, promotions and conversation history stay consistent no matter which channel the customer uses.