For customer experience teams
The Phone Channel Is Yours.
Make It Pay.
Knoativ is customer experience management software that resolves the repetitive majority of contacts automatically, across voice and chat, in 40+ languages, day and night, then turns the same line into outbound win-back and re-order revenue.
Built for the Team That Owns
Service Cost and CSAT
Before Knoativ
Long hold times, dropped calls
After Knoativ
End-to-end resolution, zero queue
Before Knoativ
Agents buried in repetitive queries
After Knoativ
Instant capacity, no hiring cycle
Before Knoativ
After-hours cover means lower quality
After Knoativ
40+ languages, benchmarkable cost
What You Get
A cx management platform that resolves, not just routes
85%resolved without a handoff
01The repetitive majority, gone
Order status, returns, stock, loyalty and warranty questions resolved end to end across voice and chat, with sub-second answers and clean escalation when it matters.
85%resolved without a handoff
60%lower cost to serve
3-5xpeak volume absorbed
02Peaks absorbed, not staffed for
Three to five times seasonal volume is handled by capacity that does not need recruiting, so Ramadan, Eid and end-of-season stop being a staffing problem.
3-5xpeak volume absorbed
24/7coverage in 40+ languages
35%lower cost per resolved contact
03The line that earns
Outbound win-back, re-order and renewal calls run on the same customer record, so the contact centre returns revenue instead of only consuming budget.
35%lower cost per resolved contact
Outboundwin-back in production
99.99%uptime SLA
04A case your CFO and CIO will pass
Cost per resolved call benchmarked against in-house and BPO, and an architecture that clears the security gate: SOC 2 Type II, on-premises and hybrid options, and no training on your customer data.
99.99%uptime SLA
SOC 2Type II
Hear It on Your Own Calls First
Worried the AI will sound robotic or miss real accents? Hear it on your own calls first, in your customers' languages, then roll out where risk is lowest.
Integrations
Compliance
Deployment
Data
More on Customer Service Automation
Ready to lower cost to serve
without lowering CSAT?
See how AI resolves the repetitive majority and turns the line into revenue.
- 40+ languages
- 99.99% uptime SLA
- SOC 2 Type II
Frequently Asked Questions
Customer experience management software brings the tools that handle customer interactions onto one system, so a brand can resolve contacts, recognise the customer and act on what it learns. In retail contact centres it means AI resolving routine voice and chat contacts end to end on live order and loyalty data, with clean escalation to a person for the rest.