Serve & convert
Turn service into
a revenue channel.
Service can't keep pace with growth, and the phone is pure cost. Knoativ is customer service automation that resolves contacts across voice and chat, any language, then wins back on the same line.
Why the Phone Line Is Losing Money
Half the queue is the same four questions.
Order status, returns, store info and points balances tie up agents meant for the hard cases.
Peaks you cannot staff against.
Seasonal volume runs 3 to 5 times baseline, and staffing for the peak overpays all year.
Cost that grows with success.
Every additional order adds contacts, so headcount and BPO spend scale linearly with revenue.
Outbound that never happens.
Win-back, re-order and renewal calls are worth real revenue, and no one has the capacity to make them.
Deflection Is Half the Answer
Most automation projects stop at cutting cost, which leaves the more valuable half on the table.
Inbound, resolved
Voice and chat resolve contacts end to end in 40+ languages, including Arabic, day and night.
Outbound, same record
Win-back, re-order and warranty follow-up calls already know who they are calling and why.
One line, two jobs
The line that answers a delivery question also brings revenue back.
What Serve & Convert Covers
AI voice inbound outbound retail, on one customer record
85%resolved without a handoff
01Resolve inbound
Order status, returns, stock, loyalty and account queries, resolved end to end across voice and chat, sub-second, with clean escalation to a person when needed.
85%resolved without a handoff
60%lower cost to serve
35%lower cost per resolved contact
02Convert outbound
Win-back calls, re-order prompts and renewal follow-ups, all on the same record the inbound side uses, so the conversation starts already informed.
35%lower cost per resolved contact
Outboundwin-back and re-order
Warrantyand repair status
03Handle the specialist case
Warranty after-sales automation covers warranty status, repair progress and technical triage, the calls where a missed answer quietly costs revenue and loyalty across every category.
Warrantyand repair status
Technicaltriage with escalation
What Changes with Knoativ
Before Knoativ
Long waits, calls abandoned before pickup
After Knoativ
Repetitive majority resolved end to end, no queue
Before Knoativ
Agents buried in repetitive queries
After Knoativ
Instant capacity, no hiring cycle
Before Knoativ
After-hours cover means lower quality
After Knoativ
40+ languages, benchmarkable cost
Where This Applies
The queue looks different by segment, and so does the place to start.
Grocery & department stores
Top contact drivers
Order status, store and stock, loyalty points, returns
Entry wedge
Automate order and store questions, then loyalty and outbound
Food delivery & marketplaces
Top contact drivers
Order tracking and ETA, refunds, cancellations, rider and merchant issues
Entry wedge
Automate order status and ETA, then refunds, with smart escalation
Omni-channel & specialty retail
Top contact drivers
Warranty and repair status, technical triage, returns
Entry wedge
Automate warranty and repair status with smart escalation
Built for Retail, Run with You
Deployment starts with the highest-volume repetitive contacts, where risk is lowest and proof is fastest, then widens. Knoativ Services builds and operates it with you, and integrates into the telephony, helpdesk and CRM you already run.
Integrations
Compliance
Deployment
Data
More on Customer Service Automation
Valus Loyalty
The customer record the AI reads, and the win-back offers it carries.
Ready to make the phone line
earn revenue?
See how the line that answers questions also brings revenue back.
- 40+ languages
- No training on your data
- SOC 2 Type II
Frequently Asked Questions
Customer service automation resolves customer contacts end to end without a human agent. In retail that means AI handling order status, returns, store and stock questions, loyalty balances and warranty enquiries across voice and chat, and escalating to a person with full context only when the case genuinely needs judgement.