Food delivery & marketplace customer experience software
Real-Time Orders.
Real-Time Answers.
Knoativ is food delivery & marketplace customer experience software that resolves order-status, refund and rider or merchant contacts automatically, in any language, around the clock.
Marketplace Support Is a Volume Problem
Every order can generate a contact.
Order tracking, ETA changes, missing items, refunds and cancellations scale one-for-one with volume.
Three audiences, one queue.
Customers, riders and merchants all need answers, and they need them while the order is still live.
Always on, in every language.
Demand does not stop at closing time and does not arrive in one language, so coverage gaps show up as churn.
Cost that scales with growth.
More orders means more agents or more BPO, so the better the business does, the worse the unit economics look.
Answer in Under a Second, or Lose the Order
On-demand is unforgiving. A customer asking where their order is will not wait in a queue, and a rider blocked at a pickup is losing money for everyone.
Moves Fast. Explains Nothing.
Most food delivery software dumps late drivers and missing items on the contact centre, no fix but hiring.
Sub-second, every contact type
AI voice and chat read live order data, answering contacts in 40+ languages, day and night.
Escalation with context
What genuinely needs a person reaches one with the full conversation already attached.
What Delivery and Marketplace Platforms Run on Knoativ
Order tracking software behaviour, without the contact centre
85%resolved without a handoff
01Resolve the real-time majority
Order status and ETA, refunds and missing items, cancellations, rider and merchant issues, all resolved end to end across voice and chat. This is what order tracking software looks like when the customer can simply ask.
Sub-secondanswer
85%resolved without a handoff
60%lower cost to serve
02Turn the line into revenue
The same channel runs outbound win-back for lapsed customers and re-order prompts, so marketplace software stops being pure cost and starts returning revenue.
60%lower cost to serve
35%lower cost per resolved contact
3-5xpeak volume absorbed
03Scale through the spike
Peak evenings, weekends and seasonal surges are absorbed by capacity that does not need recruiting, and delivery customer experience holds steady when volume triples.
3-5xpeak volume absorbed
99.99%uptime SLA
What Changes with Knoativ
Before Knoativ
Contacts scale with every order
After Knoativ
Sub-second answers from live order data
Before Knoativ
A blocked pickup costs everyone at once
After Knoativ
Rider and merchant contacts resolved on one line
Before Knoativ
Cost to serve rises with order growth
After Knoativ
40+ languages, around the clock, cost fixed.
Built for Retail, Run with You
Online marketplace software rarely lacks integrations, it lacks time. We connect to your existing systems and roll out with you, starting where volume is highest and risk is lowest.
Integrations
Compliance
Deployment
Data
More on On-Demand Customer Experience
Valus Loyalty
Win lapsed customers back with rewards built on real order history.
LyraCX Commerce
One catalogue, price and availability view across every ordering channel.
Ready to answer every
order question instantly?
See how live order data answers customers, riders and merchants in under a second.
- Sub-second answers
- 40+ languages
- SOC 2 Type II
Frequently Asked Questions
It is software that resolves the high-volume, real-time contacts an on-demand platform generates: order tracking and ETA, refunds, missing items, cancellations, and rider or merchant support. It reads live order data and answers customers directly across voice and chat, instead of routing every contact to an agent.